REFUND POLICY
Last Updated: June 2026
STENTORIAN GLOBAL SERVICES PRIVATE LIMITED is committed to providing professional, transparent and high-quality services. This Refund Policy outlines the conditions under which refunds may or may not be granted.
1. GENERAL POLICY
Refund requests are reviewed on a case-by-case basis and are subject to the nature of the service purchased, work completed and expenses already incurred.
2. ELIGIBLE REFUND CASES
A refund may be considered under the following circumstances:
- Duplicate payment made by the customer.
- Payment successfully received but service was not initiated.
- The Company is unable to provide the purchased service due to internal limitations.
- Technical payment errors resulting in excess charges.
3. NON-REFUNDABLE SERVICES
The following services are generally non-refundable once work has commenced:
- Consultancy and advisory services.
- Website development projects.
- Software development projects.
- Mobile application development.
- Graphic design and branding services.
- Digital marketing services.
- Recruitment and HR services.
- Documentation and compliance services.
- Registration and filing services.
- Customized business solutions.
4. GOVERNMENT & THIRD-PARTY FEES
Government fees, statutory charges, filing fees, payment gateway charges, bank charges, hosting fees, domain registration fees and third-party costs are strictly non-refundable once paid.
5. PROJECT CANCELLATION AFTER COMMENCEMENT
If a client requests cancellation after work has commenced, the Company may deduct charges proportionate to the work completed, resources allocated and expenses incurred.
Only the remaining eligible balance, if any, may be considered for refund.
6. REFUND REQUEST PROCESS
Customers seeking a refund must submit a written request containing:
- Customer Name
- Registered Email Address
- Mobile Number
- Transaction Reference Number
- Payment Date
- Reason for Refund Request
7. REVIEW PROCESS
Refund requests are reviewed by the Company's management team and supporting documents may be requested before any decision is made.
The Company reserves the right to approve or reject refund requests based on facts, documentation and service status.
8. REFUND TIMELINE
Approved refunds are generally processed within 7 to 15 business days through the original payment method or an approved bank transfer mechanism.
Actual credit timelines may vary depending on banks, payment gateways and financial institutions.
9. CHARGEBACKS
Initiating unauthorized chargebacks without first contacting the Company may result in suspension of services, legal action or recovery proceedings where applicable.
10. LIMITATION OF LIABILITY
The Company's liability shall be limited to the actual amount received for the specific service in question and shall not extend to indirect, incidental or consequential losses.
11. POLICY MODIFICATIONS
The Company reserves the right to amend or update this Refund Policy at any time without prior notice.
12. CONTACT INFORMATION
STENTORIAN GLOBAL SERVICES PRIVATE LIMITED
Email: stentorianservices@gmail.com
Phone: +91 7520085300
Website: https://stentorianservices.com